Thank you for your support!
If you have just ordered and are wondering... “I didn’t get an order confirmation...” Check your “Trash” Folder... you received an email from us of your payment to The Gballz Factory.
All balls are custom made by Gballz especially for you. Therefore, balls CAN NOT be returned. Canceled orders will be subject to a $15 fee. If your order has been started you can not cancel the order. Orders are made in turn as they are received. Delivery times vary depending on the amount of other pending orders.
The queue of pending orders is approximately 60 days from your order date.
N8 and SOME e8-Pro will ship within 1-2 weeks (Depending on if the color is in stock)
You will receive an email with tracking at the time of shipping. All order are shipped via US Postal Service.
Gballz Will NOT be responsible for packages stolen from your mailbox. We also will not be responsible for return shipping costs to you in the event your order is undeliverable or you entered a wrong address, moved, ect.. If you are worried about delivery to your location, have your ballz delivered to a secure address where someone is there to accept the delivery, or contact us to add signature confirmation at an additional cost.
International orders - Please note that it is very hard to simply calculate shipping costs of Gballz, because of the weight/size variations. 1 ball difference can make the shipping costs double. These cases are generally with the larger ballz 3 inch and above. Given this, all international orders are subject to the possibility of a higher shipping cost depending on these factors. I will inform you before I make the ballz. I then would send a invoice for the difference in shipping costs. Thanks for your understanding.